Terms & Conditions

1. General Terms

By booking a tour, the customer automatically agrees to these Terms & Conditions. The company provides tour services according to the agreed itinerary and travel program.

2. Booking & Payment

• A tour reservation requires an advance payment or full payment, depending on the agreement.
• A booking becomes valid only after payment confirmation.
• The company reserves the right to modify tour details in case of force majeure or unavoidable circumstances.

3. Cancellation Policy

• If the customer cancels the tour at least 24 hours before the tour start time, the paid amount will be fully refunded.
• If the cancellation is made less than 24 hours before the tour start time, the payment is non-refundable.

4. Partial Refunds

The company may issue a partial refund in the following situations:

• The trip could not be completed due to objective circumstances;
• The tour was partially completed or the route was shortened;
• If it is due to the company's fault and not force majeure

The refund amount will be determined individually based on the specific circumstances of the case.

5. Customer-Caused Tour Disruption

Cancellation or disruption of the tour by the customer less than 24 hours before the tour start time is not permitted for reasons that do not represent real obstacles to conducting the tour. And this is a subjective view, not an objective one.

Subjective reasons include, but are not limited to:

• Foggy, rainy, or otherwise undesirable weather conditions;
• The customer changing their mind or personal mood;
• The customer does not like the vehicle, because of its appearance, comfort, class model or other characteristics. If the vehicle can complete the tour.
• The driver’s nationality, ethnicity, or personal characteristics;
• Any other subjective reasons that do not prevent the safe operation of the tour.

If the trip is disrupted due to the customer’s decision and not because of objective circumstances that make the tour practically impossible to conduct, this shall not be considered a valid reason for a refund.

The customer understands that travel experiences may be evaluated positively or negatively on a personal basis. Personal opinions, emotions, expectations, or dissatisfaction do not constitute grounds for a full or partial refund.

In cases defined under this clause, the company reserves the right not to issue a refund, or in certain situations, to charge the customer a 15% commission.

6. Force Majeure

The company is not responsible for circumstances beyond its control, including but not limited to:

• Natural disasters;
• Road closures;
• Government restrictions;
• War, strikes, or other force majeure events.

In such situations, the company will attempt to offer an alternative date or reasonable compensation where possible.

7. Customer Responsibility

• Customers must follow safety instructions and comply with the guide’s or driver’s directions.
• Customers are responsible for their personal belongings.
• The company is not responsible for damages caused by customer negligence.

8. Privacy

Customer personal information is used only for booking and service-related purposes and will not be shared with third parties except where required by law.

9. Changes to Terms

The company reserves the right to update or modify these Terms & Conditions at any time without prior notice. The updated version becomes effective immediately upon publication on the website.